FAQs
Q: Why choose xinghaoya？
A: Xinghaoya is a leading global manufacturer of sex toys, with comprehensive development and production capabilities. Most importantly, we sell directly to our users without intermediaries, ensuring safe and worry-free purchasing and use of our products. Our worry-free guarantee service has resulted in a customer satisfaction rate of 99.6%.
Q: Do I need to set up an account to make a purchase?
A：You can go straight to purchasing your favorite toy on xinghaoya.net. However, we encourage you to create an account so that you can track your orders and receive timely customer support.
Q: Do you offer free shipping?
A: Yes, the Xinghaoya Official Store offers free discreet shipping for all orders to the United States, Canada, Australia, the United Kingdom, France, Germany, New Zealand, and South Korea. For some other countries, customers may need to pay a small shipping fee. However, we are constantly improving our logistics system, and we aim to expand our list of countries eligible for free shipping in the future.
Q: How long I can receive my orders？
A: We currently have warehouses located in the United States, Germany, the United Kingdom, and China. Our system will intelligently allocate the shipping of your order based on your shipping address and our inventory availability across these warehouses. Usually, our warehouses will process your order within 48 working hours, and the shipping time varies depending on the destination country. Generally, packages arrive within 5-20 working days. If you have not received your package after this time, please send an email to us at support@xinghaoya.net.
Q: What payment methods are available, and are they secure?
A: Xinghaoya Official Store accepts payments through various secure payment channels such as PayPal, Visa, Mastercard, JCB, Apple Pay, Google Pay, and more. You can also pay using your credit card through PayPal, which supports most credit card payments on the market.
Q：Why am I redirected to another website at the last step of payment? Is this safe?
A：Don't worry, it is absolutely safe. That's our collection partners, they integrate with most credit card collections on the market, you just ensure write your relevant information to complete the payment. At the same time, their review team will effectively filter unsafe factors to ensure your shopping safety.
Q: I'd like to change my order?
A: Once orders have been confirmed, we are unable to to change the order at this time. We'd be happy to cancel your order so that you may place a new one. Please contact us at support@xinghaoya.net with your order number to cancel your order.
Q: Can I cancel my order?
A: If your order has not shipped, please email support@xinghaoya.net and we can cancel your order immediately. Once your order has shipped then you cannot cancel your order, but you can return your order and get full refund within 30 days as long as the product is unused and in it's original packaging.
Q: I need to change my shipping address.
A: If you need to change your shipping address, please email us at support@xinghaoya.net with the order number and the correct address.
If the order has already shipped, the address will can not replace, so if you need to update your shipping address, please conenct us in 12 hours after you make payment.
Q: I'm having trouble tracking my order.
A: You will receive a tracking number for your shipment as soon as your order is packed. It may take a few hours for tracking to become available.Orders shipped via mail post will have tracking available as soon as the order is picked up by the carrier.Free Shipping only tracks the pick up and the delivery of the package.you can track your order by: https://www.17track.net/en, and you can also send us your order number via email at warranty@xinghaoya.net, our service center will help you.
Q: Are your products safe?
A: Please don’t worry, every product is completed independently from approval of the project to design and produce，We are professional sex toys supplier, all products must be rigorously screened before they can be sold, they must obtain CE, FCC, ROHS and other certifications, so you can feel free to buy and use it.
Q: Will I pay for customs duty?
A: Different country have different duty rule, and every citizen has a tax liability, so if you have any special requirement for package declaration, please kindly tell us when you place order, generally we write as TOY and declare no much than 10usd/pcs goods as deault.
Q: How do you protect my personal privacy?
A: At our company, we understand that customer privacy is a crucial aspect of our business. We take measures to ensure that your privacy is protected by not disclosing any information related to sex products on the package or bill. This means that the contents of the package will be kept confidential, and no one will know what is inside. Additionally, we only use your shipping information to deliver the package to you, and we do not share it with any third party in any form.
Q: Why are there so few products in your shop?
A: Becoming a porter is not the purpose of our service，it will damage the benefits of our customers. We aim to provide customers with valuable products and services. There are too many grocery stores with hundreds of products listed. Most of them are junk goods. They have never considered product safety. Their idea is that if you arrive at their store, there will always be a "suitable for you" product. "It may be the price or appearance, nothing more.
Q: How long is the warranty period for my order?
A: All sex toys purchased from the Xinghaoya store come with a one-year warranty. During this period, we will replace any product that has non-artificial quality problems with a new one or another product of the same price, free of charge.
