Q1: How is my order shipped?
Every order ships free in plain, unbranded packaging with no product names on the outside. Orders leave our warehouse within 1-2 business days and you receive a tracking link by email.
Q2: How long does delivery take?
Most orders arrive within 5-13 business days. During peak sale periods delivery can take a few days longer.
Q3: Will I have to pay customs duties?
Xinghaoya pays customs duties for customers in the United States, the United Kingdom and EU member states.
Q4: Is this product body-safe?
Our products are made from body-safe, skin-friendly materials such as silicone. The exact material, size and waterproof rating for this product are listed on this page.
Q5: How do I clean and store it?
Wash it before and after every use with warm water and a mild soap or toy cleaner, following the waterproof rating shown for this product. Dry it fully before charging, and store it in a clean, dry place.
Q6: Can I return it?
Unused products can be returned for a refund within 90 days of delivery, and any quality problem within 360 days is covered by a free replacement. For hygiene reasons, used products without a quality problem cannot be returned. Questions: warranty@xinghaoya.net.
