Xinghaoya is a leading global manufacturer of sex toys, with comprehensive development and production capabilities. Most importantly, we sell directly to our users without intermediaries, ensuring safe and worry-free purchasing and use of our products. Our worry-free guarantee service has resulted in a customer satisfaction rate of 95.6%.

We are able to offer competitive prices because we are a factory direct seller, which means we can eliminate the markup that retailers add to their prices. Additionally, we employ cost-saving measures such as efficient manufacturing processes, bulk purchasing of materials, and low overhead costs, while still ensuring that our products are of high quality and meet safety standards. We believe that providing great value to our customers is important, and we are committed to delivering high-quality products at affordable prices.

All sex toys purchased from the Xinghaoya store come with a one-year warranty. During this period, we will replace any product that has non-artificial quality problems with a new one or another product of the same price, free of charge.

At our company, we understand that customer privacy is a crucial aspect of our business. We take measures to ensure that your privacy is protected by not disclosing any information related to sex products on the package or bill. This means that the contents of the package will be kept confidential, and no one will know what is inside. Additionally, we only use your shipping information to deliver the package to you, and we do not share it with any third party in any form.

You can go straight to purchasing your favorite toy on xinghaoya.net. However, we encourage you to create an account so that you can track your orders and receive timely customer support.

Yes, the Xinghaoya Official Store offers free discreet shipping for all orders to the United States, Canada, Australia, the United Kingdom, France, Germany, New Zealand, and South Korea. For some other countries, customers may need to pay a small shipping fee. However, we are constantly improving our logistics system, and we aim to expand our list of countries eligible for free shipping in the future.

We currently have warehouses located in the United States, Germany, the United Kingdom, and China. Our system will intelligently allocate the shipping of your order based on your shipping address and our inventory availability across these warehouses.

Usually, our warehouses will process your order within 48 working hours, and the shipping time varies depending on the destination country. Generally, packages arrive within 5-20 working days. If you have not received your package after this time, please send an email to us at support@xinghaoya.net.