1, Order Operating Time
All orders are to ship out in 1-2 business days. Generally, we ship orders from Monday to Saturday. Sundays and holidays are not business days and are therefore excluded from processing and shipping times, so please account for non-business days when you place your orders. You will receive an email with tracking information when your order has been shipped.
Counting business days - Shipping days are 1-2 days. If you place your order on Monday (before 12 am Beijing), one business day would be Tuesday. If you place your order on Monday (after 12 am Beijing), one business day would be Wednesday.
From time to time, we have epic sales. When that happens, we work nights and weekends to get all orders out quickly, but we could still end up a couple of days behind. So it could take another 1-2 business days in addition to our regular shipping schedule. But we will do our very best to get your orders to you as fast as humanly possible!
You must receive credit card authorization and address verification before shipping any order. Please note that credit card authorization can take up to 24 hours for approval，so this time will not account for orders processing time. Please remember that delivery time does not include Sundays or Holidays. We will notify you by email regarding back ordered items and expected delays. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.
2, Shipping Method and Support Countries
We currently ship international orders to 27 countries of the United States, Canada, United Kingdom, France, Germany, South Korea, Australia, New Zealand, etc.
We will use the post-registered parcel，standard International orders usually deliver within 7-25 business days（shopping boom season may be delayed for 5-10 days). According to the specific conditions of different countries, choose the fastest delivery method to fulfill your order.
Since the postal parcel only supports less than 2kg (4.4 lbs) of cargo, if your order has a total weight of more than 2kg, we will split it into multiple parcels to ship for you. If you don't want to split your order into several packages or you need faster commercial express delivery like DHL or UPS, you can contact us to pay for the express balance.
3, Track Your Order
You can track your order after we shipped them out, generally you can see the online information in 2-3 days after we provide you tracking number. your order tracking link: https://www.17track.net/en
4, Lost Package
If your order does not arrive on time or is lost in transit, we will investigate with the shipping carrier. This process can take up to 2-3 weeks for the investigation to be completed.
Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, we will refund your order and any shipping costs.
However, if the shipping carrier confirms delivery to the correct address, we cannot issue a refund.
5, Customs and Duties
xinghaoya Official Store does not pay any customs, duties, or taxes of any kind on international orders. Countries may or may not assess a fee for your order entering the country. It does not always happen. But please be aware that it can happen and that xinghaoya Official Store does not pay these fees.
6, Package Privacy Protection
Since you are buying a personal care product, we pay more attention to your privacy protection. We will declare as "TOY" and declare ten USD/pcs goods as a default operation. If you have any special requirements, please indicate them in the order note or email us.
Please call us for any questions or concerns: +8615112349543, or you may email us at firstname.lastname@example.org.